Terms and Conditions of Use


The 'Application' refers to the BlackBerry Backup Extractor software created by Reincubate Ltd, a company registered in England, trading at Flat 54, Boss House, 2 Boss Street, London, SE1 2PS.

The 'unregistered version' refers to the free version of the Application which has limited functionality and may only be used for personal non-registered use.

The 'registered version' refers to the paid version of the Application which removes the limitations of the unregistered version and can be used for both personal and internal business use.

1. Use of the application

You are permitted a single non-exclusive worldwide perpetual license to use the Application to retrieve files from BlackBerry backup files subject to the terms of this agreement. By using the Application you agree to be bound by these terms.

You may not reverse engineer or decompile the Application, or take any action that may assist others to do so.

You may not copy, sell, lend, give away or otherwise distribute the registered version of the Application without express written permission from Reincubate Ltd.

You may distribute the unregistered version of the Application freely provided you do not charge (either directly or indirectly) for doing so. Any such distribution should prominently link back to www.blackberryconverter.com so users are able to obtain the latest version of the unregistered and view these terms.

If you wish to distribute or resell any version of the Application for profit then you must obtain our permission first.

You may not use the Application for illegal purposes. This includes, but is not limited to, extracting data from backups without the permission of the owner, using the Application to breach the copyright of a third party or using the Application to bypass copy protection measures on the BlackBerry device or within BlackBerry applications.

2. Warranties

The application is provided as-is and no warranties, either express or implied, are made about the functionality of the application. Although we take reasonable care to ensure the proper operation of this software we cannot be held liable for any loss or damage, either direct or consequential, as a result of the use of this software.

You should always maintain your own independent copy of any relevant backup files or recovered data. In particular you should be aware that BlackBerry Desktop Manager could overwrite backup files.

We do not guarantee that our software will always be able to recover data from backup files. In particular encrypted backups are not currently supported by the Application.

We provide a free version of the Application that can be used to confirm if data can be extracted from a backup. It is your responsibility to ensure suitability of the application before you purchase, and we will not entertain any request for a refund on this basis.

3. Payment and Refunds

If you wish to use the registered version of the Application you must pay the advertised purchase price as displayed at www.blackberryconverter.com. Once users have registered, a license key will be automatically and immediately emailed to them.

We do not offer any refunds if you change your mind or find the Application is not suitable for your needs. It is your responsibility to ensure the Application is suitable for your needs before you purchase.

The only circumstance under which we may offer a refund is if you find a fault in the Application. If this is the case please email support@blackberryconverter.com with the circumstances and we will evaluate your case and decide whether a refund is appropriate.

Your statutory rights are not affected by any part of this agreement.

4. Delivery of software

All our software is delivered in the form of electronic download of registration or activation keys. We do not provide physical media or separate registered versions of our software. We provide trial versions of our software which can be converted into full version by entering a registration or activation key.

When you purchase our software you will receive a registration key as part of the purchase process. This key is typically delivered by email within a few minutes of completing the purchase process. If you do not receive your key within 30 minutes of completing your purchase then please contact support@blackberryconverter.com for assistance.

5. Support and upgrades

Registered users are entitled to complementary email support for a period of twelve months from the date of their purchase. We regret that telephone support is not available. The support team can be contacted at support@blackberryconverter.com, and will endeavour to respond to support queries within two working days.

Registered users are also entitled to use the latest version of the application on request for a period of twelve months from the date of their purchase.

6. Other

This agreement is governed by by the laws of England and you accept the jurisdiction of the English courts in the event of any dispute.

If any part of this agreement is declared unenforceable by a court or properly constituted tribunal it will in no way affect the remaining parts of this agreement.

You may terminate this agreement at any time without warning and without notifying us. If you exercise your right to do so then you must uninstall and delete any copies of the Application in your possession.

We may terminate this agreement if we believe you have committed a breach of this agreement which is not capable of remedy. If this is the case we will inform you by email to the email address we have on record for you, at which point you must uninstall and delete any copies of the Application in your possession.

If you have purchased the registered version of the Application and we terminate your agreement for a material breach then you are not entitled to any refund of the purchase price for the Application.

In the event of an error, this application will automatically report it to our server using the HTTP protocol. If you do not accept this behaviour, do not use the software, or block outgoing HTTP requests with your firewall.

7. Privacy policy

Any details sent to Reincubate as part of registration or for support will be retained by the business solely for support and the processing of your order. We will not sell or pass on your details to any third party. In addition, we will keep strictly confident any backup files you may send to us. We are registered with the Office on the Information Commissioner registration number Z1951199. If you have any questions about our privacy policy or the data we hold, please write to us at support@blackberryconverter.com. We do not store any customers' payment details.